FAQ

Reference the size guide located above the add-to-cart button on each product page. If you're between sizes or unsure, email us at support@acentino.com and we'll help you decide.

Once an order has shipped, we may not be able to cancel it. If you need to cancel an order before it ships, contact us at support@acentino.com as soon as possible and we'll do our best to help.

After your order ships, you'll receive a confirmation email containing your tracking number and a link. You can also visit our Track Your Order page or log into your account to view order history.

Confirmation emails sometimes land in your spam or promotions folder. Search your inbox for "Acentino" first. If you still can't find it, email us at support@acentino.com and we'll resend everything.

Orders are processed within 3 business days, with free shipping on every order. Standard delivery is 5 to 9 business days worldwide. See our full Shipping Policy for details.

Yes — we offer worldwide shipping at no extra charge.

You have 30 days from the delivery date to request a return. Items must be unworn, unused, and in their original packaging with tags attached. See our full Refund Policy for the complete details.

Customers are responsible for return shipping costs. The original outbound shipping (which we covered for free) will be deducted from your refund.

We don't currently offer direct exchanges. If there's an issue with your order, reach out and we'll find a resolution that works.

Generally yes, but fit can vary slightly by style. We always recommend checking the specific measurements listed on each product page.

Care instructions are listed on the tag of each garment and on the product page. As a general rule, gentle wash with similar colors and lay flat to dry will extend the life of most pieces.

No, you can check out as a guest. Creating an account makes it easier to track orders and re-order in the future.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Shop Pay, and more — everything our Shopify-secured checkout supports.

Yes. All payments are processed through Shopify's PCI-compliant checkout. We never see or store your full card number.